Vault
Vault wallet
FAQ
💳 Visa Platinum Card
  • Visa Platinum Card limitations & fees
  • Which MCC codes are restricted when using a Visa Platinum Card?
  • Where is my bank card issued?
  • Can I add my Visa Platinum card to PayPal?
  • What are the limits for large expenses?
  • What are the cash withdrawal limits at ATMs?
  • Why isn't your card available in my country?
  • What is the minimum age to get a new card?
  • Can users order a card in their name for family members to use, or should each family member order their own card?
  • How to order a Visa Platinum Card?
  • How to add a Visa Platinum Card to Apple Pay on iOS?
  • How to add a Visa Platinum Card to Google Pay on Android?
  • How many VISA Platinum cards can I order at maximum?
  • How do you process purchases with the Visa Platinum Card?
  • How to top up my Visa Platinum Card?
  • How to freeze my Visa Platinum Card?
  • What are the possible reasons for fraudulent use of my card or a data breach, and what should I do?
  • Does KYC verification take a long time?
  • Why does my payment order status keep showing as Pending? Is my transaction complete?
🔍 Other
  • How to close the account?
  • How do you process transactions in seconds?
  • Risk warning
  • Persons with limited access to the platform
🔐 Security
  • How safe is the App?
  • What information about me can you request?
  • Why do you request information about me?
  • What documents can confirm the origin of my funds on deposit?
🤑 Cashout to card
  • What are the fees?
  • Cashout limits and supported countries
  • How long does it take?
  • How many cards can I link for a cashout?
  • What cards are accepted?
  • How to cash out my funds?
  • What is a cashout?
💸 Send
  • I have sent money to the account not registered in the app
  • I have sent crypto to the wrong account on your platform
  • How to withdraw funds to my external bank account?
  • What is a transactional 2-FA?
  • Do I need to verify my account to send crypto?
  • What is the dest tag?
  • How long does it take to process the transaction?
  • Commission and fees
  • How to send crypto by wallet?
  • How to send crypto by phone number?
💰 Top up wallet
  • How fast do you receive crypto?
  • What crypto can I send to my wallet on your platform?
  • How can I receive crypto by my wallet address?
  • Do I need to verify my account to use a bank transfer?
  • Supported countries (IBAN deposit)
  • How to deposit funds with a bank transfer?
  • What methods can I use to top up my wallet balance?
  • Commission and fees
💱 Exchange
  • Where do you get quotes?
  • Why are there limits for the exchange?
  • How fast can I exchange crypto?
  • How can I exchange cryptocurrencies?
  • Commission and fees
  • Who can exchange crypto on your platform?
  • What is an IBAN account?
  • What cryptocurrencies are available for the exchange?
  • What is Exchange?
  • How can I exchange crypto to fiat / fiat to crypto?
🛒 Buy crypto
  • Supported countries (PayIn from a bank card)
  • Supported currencies
  • How to unlink a bank card?
  • I cannot verify my bank card
  • Something went wrong message when buying crypto
  • Commission and fees
  • What is 3D - Secure?
  • How to verify my bank card?
  • Do I need to verify my bank card?
  • How can I buy cryptocurrency with my bank card?
  • How fast do you process the pay-in?
🚀 Verification
  • What are the age requirements for using the app?
  • I have not received the confirmation email to verify my email address
  • Verification rejection reasons
  • What documents do I need to pass KYC?
  • Do I need to pass verification to order the card or IBAN?
  • How to verify the residence address?
  • How to verify my account?
  • How long takes the verification process?
  • Account verification levels
  • Who performs KYC services?
  • How safe is it to provide you with my documents?
  • Why do I need to verify my identity?
  • What is KYC?
🔑 Login
  • Invalid login or password
  • I forgot a password
  • Your account is already verified
📝️ Registration
  • How to delete an account?
  • How to change my phone number?
  • How to change my name/surname?
  • How to change my email?
  • Restricted countries for the App
  • I don't get an SMS code to confirm my phone number
  • Why do you need my email address?
  • Can I have multiple accounts?
  • Supported platforms (Web, Google Play, AppStore)
  • How to create an account?
🔦️ Introduction
  • How can I verify my identity in the App?
  • Why do I need to verify my identity in the App?
  • What rates and fees do you use for transactions?
  • Is the Wallet globally available?
  • How to enhance your account security
  • What is the App?
  • Fees and commissions
  • Available cryptocurrencies
  • What rates do you use?
  • 💳 Visa Platinum Card
    • Visa Platinum Card limitations & fees
    • Which MCC codes are restricted when using a Visa Platinum Card?
    • Where is my bank card issued?
    • Can I add my Visa Platinum card to PayPal?
    • What are the limits for large expenses?
    • What are the cash withdrawal limits at ATMs?
    • Why isn't your card available in my country?
    • What is the minimum age to get a new card?
    • Can users order a card in their name for family members to use, or should each family member order their own card?
    • How to order a Visa Platinum Card?
    • How to add a Visa Platinum Card to Apple Pay on iOS?
    • How to add a Visa Platinum Card to Google Pay on Android?
    • How many VISA Platinum cards can I order at maximum?
    • How do you process purchases with the Visa Platinum Card?
    • How to top up my Visa Platinum Card?
    • How to freeze my Visa Platinum Card?
    • What are the possible reasons for fraudulent use of my card or a data breach, and what should I do?
    • Does KYC verification take a long time?
    • Why does my payment order status keep showing as Pending? Is my transaction complete?
  • 🔍 Other
    • How to close the account?
    • How do you process transactions in seconds?
    • Risk warning
    • Persons with limited access to the platform
  • 🔐 Security
    • How safe is the App?
    • What information about me can you request?
    • Why do you request information about me?
    • What documents can confirm the origin of my funds on deposit?
  • 🤑 Cashout to card
    • What are the fees?
    • Cashout limits and supported countries
    • How long does it take?
    • How many cards can I link for a cashout?
    • What cards are accepted?
    • How to cash out my funds?
    • What is a cashout?
  • 💸 Send
    • I have sent money to the account not registered in the app
    • I have sent crypto to the wrong account on your platform
    • How to withdraw funds to my external bank account?
    • What is a transactional 2-FA?
    • Do I need to verify my account to send crypto?
    • What is the dest tag?
    • How long does it take to process the transaction?
    • Commission and fees
    • How to send crypto by wallet?
    • How to send crypto by phone number?
  • 💰 Top up wallet
    • How fast do you receive crypto?
    • What crypto can I send to my wallet on your platform?
    • How can I receive crypto by my wallet address?
    • Do I need to verify my account to use a bank transfer?
    • Supported countries (IBAN deposit)
    • How to deposit funds with a bank transfer?
    • What methods can I use to top up my wallet balance?
    • Commission and fees
  • 💱 Exchange
    • Where do you get quotes?
    • Why are there limits for the exchange?
    • How fast can I exchange crypto?
    • How can I exchange cryptocurrencies?
    • Commission and fees
    • Who can exchange crypto on your platform?
    • What is an IBAN account?
    • What cryptocurrencies are available for the exchange?
    • What is Exchange?
    • How can I exchange crypto to fiat / fiat to crypto?
  • 🛒 Buy crypto
    • Supported countries (PayIn from a bank card)
    • Supported currencies
    • How to unlink a bank card?
    • I cannot verify my bank card
    • Something went wrong message when buying crypto
    • Commission and fees
    • What is 3D - Secure?
    • How to verify my bank card?
    • Do I need to verify my bank card?
    • How can I buy cryptocurrency with my bank card?
    • How fast do you process the pay-in?
  • 🚀 Verification
    • What are the age requirements for using the app?
    • I have not received the confirmation email to verify my email address
    • Verification rejection reasons
    • What documents do I need to pass KYC?
    • Do I need to pass verification to order the card or IBAN?
    • How to verify the residence address?
    • How to verify my account?
    • How long takes the verification process?
    • Account verification levels
    • Who performs KYC services?
    • How safe is it to provide you with my documents?
    • Why do I need to verify my identity?
    • What is KYC?
  • 🔑 Login
    • Invalid login or password
    • I forgot a password
    • Your account is already verified
  • 📝️ Registration
    • How to delete an account?
    • How to change my phone number?
    • How to change my name/surname?
    • How to change my email?
    • Restricted countries for the App
    • I don't get an SMS code to confirm my phone number
    • Why do you need my email address?
    • Can I have multiple accounts?
    • Supported platforms (Web, Google Play, AppStore)
    • How to create an account?
  • 🔦️ Introduction
    • How can I verify my identity in the App?
    • Why do I need to verify my identity in the App?
    • What rates and fees do you use for transactions?
    • Is the Wallet globally available?
    • How to enhance your account security
    • What is the App?
    • Fees and commissions
    • Available cryptocurrencies
    • What rates do you use?
  • Visa Platinum Card limitations & fees
  • Which MCC codes are restricted when using a Visa Platinum Card?
  • Where is my bank card issued?
  • Can I add my Visa Platinum card to PayPal?
  • What are the limits for large expenses?
  • What are the cash withdrawal limits at ATMs?
  • Why isn't your card available in my country?
  • What is the minimum age to get a new card?
  • Can users order a card in their name for family members to use, or should each family member order their own card?
  • How to order a Visa Platinum Card?
  • How to add a Visa Platinum Card to Apple Pay on iOS?
  • How to add a Visa Platinum Card to Google Pay on Android?
  • How many VISA Platinum cards can I order at maximum?
  • How do you process purchases with the Visa Platinum Card?
  • How to top up my Visa Platinum Card?
  • How to freeze my Visa Platinum Card?
  • What are the possible reasons for fraudulent use of my card or a data breach, and what should I do?
  • Does KYC verification take a long time?
  • Why does my payment order status keep showing as Pending? Is my transaction complete?

Does KYC verification take a long time?

After submitting your identity information, the KYC verification review usually takes about 5-10 minutes. Please be patient.